Order Terms
Rensino Inorganic Chemical Co., Ltd. supplies inorganic chemicals, mineral raw materials, graphite products, ceramic and thermal insulation materials, and related industrial products to international B2B customers. The following terms explain our standard ordering process. Product specifications, commercial terms, production schedules, and delivery arrangements are confirmed separately for each order.
1. Inquiry and Product Selection
To receive an accurate quotation, please provide the product name, intended application, required specifications, order quantity, destination, and preferred delivery terms. Depending on the product, relevant specifications may include chemical composition, purity, grade, particle size, moisture content, density, dimensions, temperature requirements, surface condition, or other technical parameters.
For products such as inorganic salts, metal oxides, industrial acids and alkalis, mineral ores, graphite products, ceramic fiber materials, fiberglass mats, and ceramic raw materials, customers may also submit a technical data sheet, reference sample, drawing, photograph, or existing product specification. Please include any special labeling, palletizing, packaging, or documentation requirements in the inquiry.
2. Product Customization and Quotation
Product customization is reviewed according to material properties, technical feasibility, required quantity, packaging format, and application requirements. Available options may include grade selection, particle-size adjustment, product dimensions, processing requirements, private labeling, and export packaging.
Our quotation may specify the product description, confirmed specifications, quantity, unit price, packaging, trade terms, estimated preparation or production schedule, quotation validity, and available shipping options. Prices may change if specifications, quantities, raw material conditions, packaging, destination, or transportation requirements are revised before order confirmation.
3. Samples and Technical Evaluation
Samples may be arranged for evaluation when appropriate and subject to product availability, shipping restrictions, and applicable regulations. Sample charges and courier costs, if any, will be confirmed before dispatch. A sample is intended for technical evaluation and does not constitute a production order unless both parties confirm the related commercial terms in writing.
Customers are responsible for determining whether a product is suitable for their process, formulation, equipment, and end use. Any required testing criteria or acceptance standards should be communicated before the order is placed.
4. Order Confirmation
An order is considered confirmed after both parties approve the applicable product and commercial details and Rensino Inorganic Chemical Co., Ltd. issues or accepts the relevant order document, such as a proforma invoice, sales confirmation, or purchase order acknowledgment.
Before confirmation, customers should carefully review:
- Product details: product name, grade, composition, size, dimensions, and other agreed technical requirements.
- Order quantity: requested quantity and any acceptable production or packing tolerance.
- Packaging: inner packing, bag or drum size, pallet requirements, labels, marks, and handling instructions.
- Commercial terms: currency, price, payment arrangement, Incoterms, and quotation validity.
- Delivery information: consignee details, destination, shipping method, and required documentation.
Any requested change after order confirmation must be reviewed for feasibility. Changes may affect price, production scheduling, packaging, documentation, and delivery arrangements.
5. Payment Terms
Payment arrangements are determined according to the product, order value, customization requirements, destination, and transaction history. The accepted payment method, currency, payment schedule, and bank details will be stated in the applicable quotation or proforma invoice.
Production, reservation of goods, or shipment may begin only after the agreed payment requirements have been met. Bank charges and intermediary bank fees are handled according to the confirmed order terms. Customers should verify beneficiary information directly with our authorized sales contact before making payment and should not act on an unexpected request to change bank details without independent confirmation.
6. Production and Quality Confirmation
Production or order preparation is arranged according to the confirmed specification and payment status. The estimated schedule depends on the product type, quantity, processing requirements, packaging, raw material availability, and current production conditions. Any schedule provided before final confirmation is an estimate rather than a fixed commitment.
Applicable inspections may include checks of appearance, dimensions, weight, packaging, and specified technical parameters. Depending on the product and order requirements, relevant product documents or inspection information may be provided as agreed. Progress updates, production photographs, packing photographs, or pre-shipment confirmation can be discussed when requested in advance and when operationally practical.
If third-party inspection or testing is required, the scope, inspection standard, timing, agency, and related costs must be agreed upon before order confirmation.
7. Packaging and Labeling
Packaging is selected according to product characteristics, quantity, transportation method, handling conditions, and destination requirements. Options may include bags, drums, cartons, crates, pallets, moisture-resistant materials, or other suitable export packaging. Specialized packaging for corrosive, moisture-sensitive, fragile, oversized, or regulated products is subject to separate confirmation.
Labels and shipping marks can be prepared according to the confirmed order details. Customers must provide accurate labeling content, language requirements, barcodes, private-label files, and destination-specific instructions before the stated approval deadline. Additional costs may apply to customized packaging, special materials, or revised artwork.
8. Shipping and Delivery
Shipment may be arranged by sea, air, rail, courier, or another suitable method, depending on the product classification, shipment size, destination, urgency, and applicable transport regulations. Some chemicals and mineral products may be subject to carrier restrictions, dangerous-goods requirements, licensing rules, or special documentation.
The shipping term, port or place of delivery, freight responsibility, insurance arrangement, and transfer of risk will follow the Incoterms and conditions stated in the confirmed order documents. Freight quotations are subject to carrier availability and market conditions unless otherwise confirmed in writing.
Customers are responsible for providing complete consignee and customs information. Import permits, local registrations, duties, taxes, customs clearance, and destination-country compliance are handled according to the agreed trade terms and applicable law. Delays caused by customs examination, port congestion, weather, carrier schedules, regulatory review, or other circumstances outside the supplier’s reasonable control may affect the delivery schedule.
9. Order Changes and Cancellations
Requests to change or cancel an order must be submitted in writing. Approval depends on the order status, materials already purchased, production progress, customized packaging, completed processing, and shipping commitments. Costs already incurred may be charged to the customer. Customized, processed, labeled, or made-to-specification products may not be eligible for cancellation once production or preparation has started.
10. Receipt, Inspection, and Claims
Customers should inspect the shipment promptly after receipt and compare the goods with the packing list and confirmed order specifications. Visible package damage, shortages, or transportation issues should be noted on the carrier’s delivery record whenever possible.
If a product or quantity issue is identified, please contact Rensino Inorganic Chemical Co., Ltd. without unnecessary delay and provide the order number, batch or lot information where available, photographs, packaging details, quantity affected, and a clear description of the issue. Samples or independent test results may be requested when necessary to evaluate a technical claim.
Goods should be stored, handled, and used in accordance with the applicable product information, safe handling practices, and local regulations. Claims resulting from improper storage, contamination, incorrect handling, unauthorized processing, or use outside the confirmed application may require additional review.
11. After-Sales Communication
Our team remains available after shipment to assist with order documents, product information, delivery communication, and follow-up requirements. For repeat orders, customers should reconfirm specifications, quantities, packaging, and destination details, as material conditions and commercial terms may change between orders.
For efficient support, please reference the quotation number, invoice number, purchase order number, or product batch information in all communications. We welcome ongoing technical and commercial feedback to support stable, long-term cooperation.
12. Final Agreement
These order terms provide a general guide to the purchasing process. The specifications, prices, payment conditions, delivery terms, documentation, and other requirements stated in the final quotation, proforma invoice, sales confirmation, or mutually accepted contract will apply to the specific transaction. If any term requires clarification, please request written confirmation before placing the order or making payment.
